Payment & Refund Policy

Thank you for choosing Wismin Academy (lms.wisminacademy.lk) for your learning journey. We are committed to delivering quality online education and ensuring transparency in our payment and refund processes. This Payment & Refund Policy applies to all purchases made directly through lms.wisminacademy.lk using PayHere. By purchasing, you agree to the terms stated below.

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Payment Policy

• All course purchases on lms.wisminacademy.lk are processed securely through PayHere.
• By purchasing any course on our platform, you agree to pay the price displayed at the time of order.
• All prices are listed in Sri Lankan Rupees (LKR) unless otherwise specified.
• You agree to provide accurate payment details and authorize us (or our payment provider) to charge your selected payment method for the total purchase amount, including any applicable taxes.
• Once your payment is successfully completed through PayHere, you will receive instant access to the purchased course.
• If you encounter any issues with the payment process, please contact our support team at wisminacademy@gmail.com.

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Refund Policy

Your satisfaction is important to us. However, due to the digital nature of our products, all purchases for online courses are non-refundable once access is granted. Course materials are delivered digitally and available instantly after a successful purchase, so we do not accept cancellation requests once the order is completed. We encourage you to carefully review the course description, syllabus, and any available preview videos before making a purchase.

However, refunds may be granted under specific conditions.

Eligibility for Refund

You may request a refund within 7 days of purchase if all of the following conditions are met:

• You have not completed more than 10% of the course content.
• You have not downloaded significant materials or certificates.
• You accidentally purchased the same course multiple times or experienced a technical issue that prevented you from accessing the course after successful payment.

In such cases, please contact us within 7 days of your purchase at wisminacademy@gmail.com with proof of payment.

Non-Refundable Purchases

• Courses purchased during promotional sales or using discount codes (unless specified otherwise).
• Completed courses or courses where more than 10% of the content has been accessed.

How to Request a Refund

Please contact us via wisminacademy@gmail.com Include your proof of payment and the reason for your request. Our team will review your request and respond within 5 business days.

Please Included:

• Your name
• Registered email address
• Proof of payment
• Reason for refund request

Refund Method

All Approved refunds will be issued only to the original payment method used for the transaction,via PayHere. Depending on your bank or payment provider, it may take 7 to 14 business days for the refund to appear in your account.

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Course Access

Upon successful payment, you will gain immediate access to the course materials for the specified duration (e.g. lifetime access or a limited period if noted on the course page). If access is not granted immediately after a successful payment, please contact support at wisminacademy@gmail.com.

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Product Details Disclaimer

All course pages on our website include complete details about the product, including:

• Description
• Outcomes
• Instructor information
• Required skills (if any)
• Course duration / access period
• Included materials (videos, PDFs, quizzes, certificates, etc.)

Please review all product details before making a purchase.

By using our platform and completing a purchase, you agree to this Payment & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Please review this policy periodically for updates.

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Payment Disputes

If you believe there has been an error with your payment, please contact us immediately before initiating a chargeback with your bank or card provider. We will work with you to resolve any issues promptly.

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Contact Us

For any queries related to payments, refunds, or course purchases, contact our support team:

• Email: wisminacademy@gmail.com
• Phone: +94 762548515
• WhatsApp: +94 762548515
• Website: https://lms.wisminacademy.lk

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Effective Date: 25.06.2025